1 Topic by plgaler (edited by plgaler 2017-07-20 12:09:43)

  • Registered: 2011-01-26
  • Posts: 8

Topic: Damaged images - can't work it out!? :)

Hi

We've recently started having images uploaded that appear stretched into one corner of the image. It's quite hard to describe - sample below!

Through testing and checking, it appears these images are only coming from recent releases of Chrome for Android, but I'm not certain what is going on here. Have I configured something incorrectly, has a bug appeared in Chrome or plupload? I can't really google the problem, as I'm stuck on the best description for it!

Might try testing with the Beta version of plupload - just to eliminate the current version of plupload I'm using as a potential source.

Any thoughts would very much be appreciated

Thanks in advance,

Paul.

http://i.imgur.com/XRtL9jL.jpg

  • Registered: 2011-01-26
  • Posts: 8

Re: Damaged images - can't work it out!? :)

If anyone can tell me that this isn't a plupload issue either - I'm open to that. Any thoughts that help me understand what's going on are welcome - there are no wrong answers here smile

  • Registered: 2011-01-26
  • Posts: 8

Re: Damaged images - can't work it out!? :)

For what it's worth, turning off the plupload resize function seems to have resolved this.

I only found the issue occur on photos uploaded via this http agent:
Mozilla/5.0 (Linux; Android 4.4.2; Lenovo A7600-H Build/KOT49H) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.125 Safari/537.36

  • davit
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  • Registered: 2010-11-29
  • Posts: 2,143

Re: Damaged images - can't work it out!? :)

@plgalersorry for the late response. I will take a look into it. Is it specifically that user agent or an actual platform matters. What device caused the problem? Does it happen for you on other Android devices?

If you want to see your issue fixed, do not report it here, do it on - GitHub.
  • Registered: 2011-01-26
  • Posts: 8

Re: Damaged images - can't work it out!? :)

Hi Davit, no problem at all - I just kept adding information as I had it. I appreciate it's not much to go on.

I've awareness of several platforms using plupload in the same way, but this is the only one having the issue. They are using Android tablets, some on Android 442 as above, and a few on 6. For the entries I've checked (well over 100 on one day) it wasn't common among people, devices or any config our end. The only common factor was the version of Chrome (Chrome/59.0.3071.125 Safari/537.36) on the end of the user agent. I've had good images from that version, but it's the only version that crops in the list of damaged images.

I've re-enabled the resize function, but left only the quality setting in place for now. I don't seem to have had any issues since.

Anything else I can tell you to help, just let me know.

Paul.

  • Registered: 2011-01-26
  • Posts: 8

Re: Damaged images - can't work it out!? :)

Hi Davit

Could this be a device memory issue? I've changed the resize setting to 1024 from 640 and it's working now.

Happy to work through this as a paid support if that's something you're up for?

Paul

  • Registered: 2011-01-26
  • Posts: 8

Re: Damaged images - can't work it out!? :)

Hi Maveric

How do you mean? Was that just that the storage location had too many files and therefore didn’t respond quickly enough?

Cheers, Paul.